FAQ
ABOUT NOVATROPIC
Q: What is NovaTropic?
A: NovaTropic is a swimwear brand specializing in skin-tone-inspired designs that provide UPF 50+ sun protection, comfort, and eco-conscious materials. Our products are designed for individuals who value natural elegance, confidence, and skin safety.
Q: What makes NovaTropic unique?
A: Our swimwear blends discreet, skin-tone-inspired colors with eco-friendly materials and UPF 50+ sun protection, offering a balance of style, comfort, and functionality that’s perfect for the beach or pool.
PRODUCTION INFORMATION
Q: What materials are used in NovaTropic products?
A: NovaTropic swimwear is made from high-quality recycled polyamide fabric, consisting of 78% recycled polyamide and 22% elastane. This fabric is durable, flexible, and eco-friendly, offering excellent comfort and performance.
Q: Do NovaTropic products offer sun protection?
A: Yes, all our products are rated UPF 50+, providing exceptional protection against harmful UV rays.
Q: Are the products available in multiple skin-tone colors?
A: Yes, our swimwear comes in a variety of neutral tones, carefully designed to complement a wide range of skin tones for a natural, subtle look.
Q: Are NovaTropic products suitable for sensitive skin?
A: Absolutely! The materials used in our swimwear are selected to be gentle on sensitive skin while ensuring full sun protection.
Q: Is the fabric used in NovaTropic products eco-friendly?
A: Yes, NovaTropic products are made with recycled polyamide fabric, designed with sustainability in mind. Here's how:
- Sustainable Production: The production of recycled polyamide reduces energy consumption and greenhouse gas emissions compared to traditional swimwear fabrics.
- Recycled Content: Our fabric incorporates recycled materials, helping to repurpose waste and reduce landfill contributions.
- Non-Toxic: The fabric is free from harmful chemicals, such as phthalates, BPA, and toxic dyes, making it safe for both the environment and the wearer.
- Durable and Long-Lasting: Recycled polyamide offers superior durability, reducing the need for frequent replacements and helping to minimize overall consumption and waste.
- Low Water Use: The production of recycled polyamide requires significantly less water, helping conserve precious natural resources.
SIZING AND FIT
Q: How do I choose the right size?
A: You can refer to our Size Guide on the product page for detailed measurements. If you’re unsure, feel free to contact our support team for assistance.
ORDERS AND SHIPPING
Q: Where do you ship?
A: We currently ship worldwide. Shipping times and rates vary depending on your location.
Q: How long does shipping take?
A: Shipping typically takes 5–10 business days within North America and 10–20 business days internationally. Delivery times may vary during peak seasons.
Q: Can I track my order?
A: Yes, once your order is shipped, you will receive a tracking number via email to monitor your package.
RETURNS AND EXCHANGES
Q: What is your return policy?
A: We offer a 14-day return policy for unused and unworn products in their original packaging. Please visit our Returns and Exchanges page for more details.
Q: Can I exchange a product for a different size or color?
A: Yes, we accept exchanges within 14 days of purchase. Please contact us, and we’ll assist you in finding the perfect fit.
CARE INSTRUCTIONS
- Wash and dry your inside out
- Use a cold, gentle cycle with powder detergent.
- Avoid fabric softeners, bleach, and dryer sheets.
- Tumble dry on low or air dry, and avoid ironing printed areas.
CONTACT AND SUPPORT
Q: How can I contact NovaTropic for questions?
A: You can reach us via the Contact Us form on our website.
Q: Do you collaborate with influencers or accept brand ambassadors?
A: Yes! If you’re interested in partnering with NovaTropic, via the Contact Us form on our website.